Language Access Secret Shopper (LASS) Ratings
This dataset shows the work of the Language Access Secret Shopper (LASS) program from 2014 onward (though the LASS program did not run in 2020 and 2021 due to the COVID-19 pandemic). The LASS program assigns secret shoppers to visit more than 200 of New York City’s service centers to assess how well the service centers provide services to customers with Limited English Proficiency (LEP). As used in this dataset, LEP individuals do not speak English as their primary language and have a limited ability to read, speak, write, or understand English. Additional information is available at https://www.nyc.gov/site/operations/performance/language-access-secret-shopper-program.page#:~:text=Started%20in%202010%2C%20LASS%20secret,and%20highlight%20exceptional%20customer%20service.
Open in the graph · Relate this dataset · What these columns mean
Freshness
The publisher's promise
How the agency that publishes this data says it keeps the data current.
Stale
- Says it updates
- Annually
- Actually updates about every
- —
- Publisher last updated the data
- Dec 16, 2024
Our mirror
Whether our copy of this data is current with the source.
In sync
- We last synced
- Dec 16, 2024, 11:19 AM
- Rows in our copy
- 1,231
- Rows at the source
- 1,231
- Our copy trails the source by
- under a minute
Columns
Each source column, with the name and type we use to store it.
The publisher has not provided a data dictionary.
1 of 25 columns carry a concept; 25 carry a description from the publisher. Read the concept column before you join. A column with no concept carries no claim from us, and a name that looks like a key is not one.
| Source field | Display name | What the publisher says it is | Concept | Source type | Stored as | Stored type | Row identifier | Unit |
|---|---|---|---|---|---|---|---|---|
borough | Borough | The borough the service center is in. | Not bound | Text | borough | text | — | |
does_facility_have_signs | Does Facility have signs posted notifying clients to the right of interpretation services? | Denotes if right to interpretation signage was present at the facility | Not bound | Text | does_facility_have_signs | text | — | |
agency | Agency | The acronym of the name of the agency visited. | Not bound | Text | agency | text | — | |
bin | BIN | The BIN (Building Identification Number) is a unique identifier for each building in the City | Not bound | Number | bin | numeric | — | |
site_address | Site Address | The address of the service center observed. | Not bound | Text | site_address | text | — | |
interaction_with_frontline | Interaction with Frontline Staff | A rating of the frontline staff on the criteria of professionalism, courtesy, and ability to assist the customer by finding information, signing them up for a service or intake visit, directing them to the proper location, etc. | Not bound | Text | interaction_with_frontline | text | — | |
Download
This file was produced on Aug 20, 2026, 9:10 AM.
Refresh this dataset
Source and attribution
Where this data comes from, which version we hold, and what we changed.
- Source
- https://data.cityofnewyork.us/d/3m3d-zzwn
- Version
- Content hash:
438f06ea557f1e04ae46ca8f9b3f93f0d09d4ae7906dcdc8bf503a0526dfcdb6 - What we changed
- We did not change the data. We stored it as published.
- Publisher
- codenownyc
- We retrieved it
- Dec 16, 2024, 11:19 AM
Update history
| Started | Kind | Result | Rows written | Produced by |
|---|---|---|---|---|
| Aug 3, 2026, 3:15 AM | full_replace | success | 1,231 | codenow-nycmesh-container-oci.jfrog.io/codenow/citytap-pull:0.1.31 |