311 Service Requests from 2010 to 2019
311 responds to thousands of inquiries, comments and requests from customers every single day. This dataset represents only service requests that can be directed to specific agencies. This dataset is updated daily and expected values for many fields will change over time. The lists of expected values associated with each column are not exhaustive. Each row of data contains information about the service request, including complaint type, responding agency, and geographic location. However the data does not reveal any personally identifying information about the customer who made the request. For data from 2020-present see: https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2020-to-Present/erm2-nwe9/about_data
Open in the graph · Relate this dataset · What these columns mean
Freshness
The publisher's promise
How the agency that publishes this data says it keeps the data current.
DormantNo automatic refresh
- Automatic refresh
No scheduled refresh runs for this dataset, and a refresh you ask for on this page is refused.
- This dataset needs a copy method that the automatic queue does not run, such as a bulk export of a very large table. This fence refuses a refresh you ask for on this page.
- This dataset is large enough that an operator must review it before the automatic queue copies it, and that review has not happened yet. This fence does not stop a refresh you ask for on this page.
- Says it updates
- Historical data
- Actually updates about every
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- Publisher last updated the data
- Dec 24, 2025
Our mirror
Whether our copy of this data is current with the source.
Not mirrored
- We last synced
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- Rows in our copy
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- Rows at the source
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- Our copy trails the source by
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Columns
Each source column, with the name and type we use to store it.
0 of 48 columns carry a concept; 48 carry a description from the publisher. Read the concept column before you join. A column with no concept carries no claim from us, and a name that looks like a key is not one.
| Source field | Display name | What the publisher says it is | Concept | Source type | Stored as | Stored type | Row identifier | Unit |
|---|---|---|---|---|---|---|---|---|
address_type | Address Type | Type of information available about the incident location. | Not bound | Text | address_type | text | — | |
x_coordinate_state_plane | X Coordinate (State Plane) | Geo validated, Y coordinate of the incident location. | Not bound | Number | x_coordinate_state_plane | numeric | — | |
resolution_description | Resolution Description | Describes the last action taken on the service request by the responding agency. May describe next or future steps. | Not bound | Text | resolution_description | text | — | |
descriptor | Problem Detail (formerly Descriptor) | A second level of detail about the Problem (formerly Complaint Type), and provides further detail on the incident or condition. | Not bound | Text | descriptor | text | — | |
city | City | Second intersecting street based on geo validated incident location |
Download
A full Parquet copy of this dataset has not been produced yet. The CSV sample is available now, and the rows API returns the whole mirror.
Refresh this dataset
Source and attribution
Where this data comes from, which version we hold, and what we changed.
- Source
- https://data.cityofnewyork.us/d/76ig-c548
- Version
- Snapshot taken:
Dec 24, 2025, 1:19 PM - What we changed
- We did not change the data. We stored it as published.
- Publisher
- codenownyc
- We retrieved it
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Update history
We have not recorded an update run for this dataset yet.