Licensing Center Customer Information
This data set features a monthly snapshot of customer service information at the DCA Licensing Center.
Open in the graph · Relate this dataset · What these columns mean
Freshness
The publisher's promise
How the agency that publishes this data says it keeps the data current.
OverdueNo automatic refresh
- Automatic refresh
No scheduled refresh runs for this dataset. A refresh you ask for on this page runs anyway.
The publisher set a regular schedule for this dataset but has not updated it for far longer than that schedule, so the automatic queue skips it. An hourly triage lifts this fence once the publisher updates it again, which takes up to about 7 hours 15 minutes.
- Says it updates
- Monthly
- Actually updates about every
- —
- Publisher last updated the data
- Jul 13, 2016
Our mirror
Whether our copy of this data is current with the source.
In sync
- We last synced
- Sep 11, 2018, 6:23 PM
- Rows in our copy
- 16
- Rows at the source
- 16
- Our copy trails the source by
- under a minute
Columns
Each source column, with the name and type we use to store it.
0 of 6 columns carry a concept; 6 carry a description from the publisher. Read the concept column before you join. A column with no concept carries no claim from us, and a name that looks like a key is not one.
| Source field | Display name | What the publisher says it is | Concept | Source type | Stored as | Stored type | Row identifier | Unit |
|---|---|---|---|---|---|---|---|---|
licensing_office | Licensing Office | The licensing office where the transactions took place. | Not bound | Text | licensing_office | text | — | |
month | Month | The month when the transactions took place. | Not bound | Calendar date | month | timestamp | — | |
average_transaction_time | Average Transaction Time | Average transaction time, rounded to the nearest minute, after a customer begins speaking with a licensing representative. | Not bound | Text | average_transaction_time | text | — | |
customers_served | Customers Served | The number of customers served during the selected month | Not bound | Number | customers_served | numeric | — | |
average_wait_time | Average Wait Time | Average customer wait time, rounded to the nearest minute, before speaking with a licensing representative. | Not bound | Text | average_wait_time | text | — | |
average_satisfaction_rating | Average Satisfaction Rating | Customer satisfaction rating on a 5-point scale, with 5 being the best and 1 being the worst. | Not bound | Number | average_satisfaction_rating | numeric | — |
Download
This file was produced on Aug 20, 2026, 9:22 AM.
Refresh this dataset
Source and attribution
Where this data comes from, which version we hold, and what we changed.
- Source
- https://data.cityofnewyork.us/d/azp6-hepu
- Version
- Content hash:
a54dc4f92a8c4132fc45a443281e0d61cef64316eb09ae26fdde82c2e2722ee6 - What we changed
- We did not change the data. We stored it as published.
- Publisher
- codenownyc
- We retrieved it
- Sep 11, 2018, 6:23 PM
Update history
| Started | Kind | Result | Rows written | Produced by |
|---|---|---|---|---|
| Aug 9, 2026, 3:02 PM | full_replace | success | 16 | codenow-nycmesh-container-oci.jfrog.io/codenow/citytap-pull:0.1.55 |