311 Service Level Agreements
Provides the time commitments that City Agencies have made to respond to 311 Service Requests that are assigned to them.
Open in the graph · Relate this dataset · What these columns mean
Freshness
The publisher's promise
How the agency that publishes this data says it keeps the data current.
OverdueNo automatic refresh
- Automatic refresh
No scheduled refresh runs for this dataset. A refresh you ask for on this page runs anyway.
The publisher set a regular schedule for this dataset but has not updated it for far longer than that schedule, so the automatic queue skips it. An hourly triage lifts this fence once the publisher updates it again, which takes up to about 7 hours 15 minutes.
- Says it updates
- Annually
- Actually updates about every
- —
- Publisher last updated the data
- Mar 5, 2024
Our mirror
Whether our copy of this data is current with the source.
In sync
- We last synced
- Mar 5, 2024, 3:10 PM
- Rows in our copy
- 3,563
- Rows at the source
- 3,563
- Our copy trails the source by
- under a minute
Columns
Each source column, with the name and type we use to store it.
1 of 5 columns carry a concept; 5 carry a description from the publisher. Read the concept column before you join. A column with no concept carries no claim from us, and a name that looks like a key is not one.
| Source field | Display name | What the publisher says it is | Concept | Source type | Stored as | Stored type | Row identifier | Unit |
|---|---|---|---|---|---|---|---|---|
problem | Problem | This is the first level of a hierarchy identifying the topic of the incident or condition. Problem may have associated Problem Details and Additional Details (below) or may stand alone. | Not bound | Text | problem | text | — | |
agency | Agency | City Agency that responds to the condition or request. | agencydeclared | Text | agency | text | — | |
sla_days | SLA | Amount of time the Agency needs to address the request. | Not bound | Text | sla_days | text | — | |
problem_details | Problem_Details | This is associated to the Problem, and provides further detail on the incident or condition. Problem Details are dependent on the Problem, and are not always required in the SR. | Not bound | Text | problem_details | text | — | |
additional_details | Additional Details | This is associated to the Problem Details, and provides further detail on the incident or condition. Additional Details are dependent on the Problem Details and are not always required in the SR. | Not bound | Text | additional_details | text | — |
Download
This file was produced on Aug 20, 2026, 9:28 AM.
Refresh this dataset
Source and attribution
Where this data comes from, which version we hold, and what we changed.
- Source
- https://data.cityofnewyork.us/d/cs9t-e3x8
- Version
- Content hash:
f2bea46fdb8044e433b1f5b667cc108ab5dba8636c9b66966c2b652598851259 - What we changed
- We did not change the data. We stored it as published.
- Publisher
- codenownyc
- We retrieved it
- Mar 5, 2024, 3:10 PM
Update history
| Started | Kind | Result | Rows written | Produced by |
|---|---|---|---|---|
| Aug 13, 2026, 10:27 PM | full_replace | success | 3,563 | codenow-nycmesh-container-oci.jfrog.io/codenow/citytap-pull:0.1.58 |
| Aug 11, 2026, 6:39 PM | full_replace | failed | — | codenow-nycmesh-container-oci.jfrog.io/codenow/citytap-pull:0.1.55 |