311 Customer Satisfaction Survey
NYC311 Customer Satisfaction (CSAT) surveys provide 311 customers with an opportunity to provide feedback on the performance of 311 call takers in providing timely and knowledgeable customer service. CSAT survey offers are sent following a call to 311 during campaigns which take place sporadically throughout the year. Offers are sent via email and text message in all designated citywide languages. This dataset is updated when a survey campaign has concluded. Each row of data represents an individual survey response. Any potentially personally identifiable information has been removed. See the 311 Resolution Satisfaction Survey dataset for customer feedback on the resolution of their service request by the relevant agency.
Open in the graph · Relate this dataset · What these columns mean
Freshness
The publisher's promise
How the agency that publishes this data says it keeps the data current.
New
- Says it updates
- As needed
- Actually updates about every
- —
- Publisher last updated the data
- Jun 23, 2026
Our mirror
Whether our copy of this data is current with the source.
In sync
- We last synced
- Jun 23, 2026, 3:43 PM
- Rows in our copy
- 28,816
- Rows at the source
- 28,816
- Our copy trails the source by
- under a minute
Columns
Each source column, with the name and type we use to store it.
0 of 13 columns carry a concept; 13 carry a description from the publisher. Read the concept column before you join. A column with no concept carries no claim from us, and a name that looks like a key is not one.
| Source field | Display name | What the publisher says it is | Concept | Source type | Stored as | Stored type | Row identifier | Unit |
|---|---|---|---|---|---|---|---|---|
agent_customer_service | Agent - Customer Service | A survey question that measures how satisfied the survey respondent was with the agent's customer service skills. | Not bound | Text | agent_customer_service | text | — | |
completion_time | Completion Time | The date and time the survey was completed. | Not bound | Calendar date | completion_time | timestamp | — | |
overall_satisfaction | Overall Satisfaction | A survey question that measures overall satisfaction with the channel the survey respondent engaged with 311 on. | Not bound | Text | overall_satisfaction | text | — | |
campaign | Campaign | The Campaign # field is used to differentiate a specific block of time within which survey data was collected and analyzed. | Not bound | Text | campaign | text | — | |
year | Year | The Year column indicates the year within which the survey response was collected. | Not bound | Text | year | text | — | |
start_time | Start Time | The date and time the survey was started. |
Download
This file was produced on Aug 25, 2026, 10:11 PM.
Refresh this dataset
Source and attribution
Where this data comes from, which version we hold, and what we changed.
- Source
- https://data.cityofnewyork.us/d/kizp-4dfk
- Version
- Content hash:
29289e79dfbab6bc6935a65dba5e767ac962d2703765308a804c0eca1b953d40 - What we changed
- We did not change the data. We stored it as published.
- Publisher
- codenownyc
- We retrieved it
- Jun 23, 2026, 3:43 PM
Update history
| Started | Kind | Result | Rows written | Produced by |
|---|---|---|---|---|
| Aug 25, 2026, 10:15 AM | full_replace | success | 28,816 | codenow-nycmesh-container-oci.jfrog.io/codenow/citytap-pull:0.1.69 |