311 Call Center Inquiry
Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher. The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic. Click here for the data dictionary.
Open in the graph · Relate this dataset · What these columns mean
Freshness
The publisher's promise
How the agency that publishes this data says it keeps the data current.
StaleNo automatic refresh
- Automatic refresh
No scheduled refresh runs for this dataset, and a refresh you ask for on this page is refused.
- This dataset needs a copy method that the automatic queue does not run, such as a bulk export of a very large table. This fence refuses a refresh you ask for on this page.
- This dataset is large enough that an operator must review it before the automatic queue copies it, and that review has not happened yet. This fence does not stop a refresh you ask for on this page.
- Says it updates
- Daily
- Actually updates about every
- 1 days
- Publisher last updated the data
- Oct 8, 2026
Our mirror
Whether our copy of this data is current with the source.
Not mirrored
- We last synced
- —
- Rows in our copy
- —
- Rows at the source
- —
- Our copy trails the source by
- —
Columns
Each source column, with the name and type we use to store it.
1 of 9 columns carry a concept; 5 carry a description from the publisher. Read the concept column before you join. A column with no concept carries no claim from us, and a name that looks like a key is not one.
| Source field | Display name | What the publisher says it is | Concept | Source type | Stored as | Stored type | Row identifier | Unit |
|---|---|---|---|---|---|---|---|---|
date | DATE | The publisher describes this column nowhere. | Not bound | Calendar date | date | timestamp | — | |
brief_description | BRIEF_DESCRIPTION | Brief description of the topic. | Not bound | Text | brief_description | text | — | |
date_time | DATE_TIME | The publisher describes this column nowhere. | Not bound | Calendar date | date_time | timestamp | — | |
call_resolution | CALL_RESOLUTION | How the call ended/was resolved. | Not bound | Text | call_resolution | text | — | |
unique_id | UNIQUE_ID | The publisher describes this column nowhere. | Not bound | Text | unique_id | text | — | |
Download
A full Parquet copy of this dataset has not been produced yet. The CSV sample is available now, and the rows API returns the whole mirror.
Refresh this dataset
Source and attribution
Where this data comes from, which version we hold, and what we changed.
- Source
- https://data.cityofnewyork.us/d/wewp-mm3p
- Version
- Snapshot taken:
Oct 8, 2026, 1:16 PM - What we changed
- We did not change the data. We stored it as published.
- Publisher
- codenownyc
- We retrieved it
- —
Update history
We have not recorded an update run for this dataset yet.