DOHMH Call Center Summary
Total number of calls received by the agency's call center This data is collected to assess and assist residents of NYC. The data is collected by a 3rd party application that goes by the name PRIMA. Data is collected as a meausre of workvolume and customer demand for services offered by the Dept. of Health. Data is collected automatically by call management software. Each record represents a type of service offered to the public by the Dept. of Health. Data is used to assess quality of service offered, collect customer feedback for service improvements and determine size of staff needed to appropriate deliver the service. Data available counts number of calls related to a particular topic. There is no drill down available to disect specific reasons why customers may be calling.
Open in the graph · Relate this dataset · What these columns mean
Freshness
The publisher's promise
How the agency that publishes this data says it keeps the data current.
Fresh
- Says it updates
- Annually
- Actually updates about every
- —
- Publisher last updated the data
- Jan 13, 2026
Our mirror
Whether our copy of this data is current with the source.
In sync
- We last synced
- Jan 13, 2026, 1:05 PM
- Rows in our copy
- 336
- Rows at the source
- 336
- Our copy trails the source by
- under a minute
Columns
Each source column, with the name and type we use to store it.
1 of 6 columns carry a concept; 6 carry a description from the publisher. Read the concept column before you join. A column with no concept carries no claim from us, and a name that looks like a key is not one.
| Source field | Display name | What the publisher says it is | Concept | Source type | Stored as | Stored type | Row identifier | Unit |
|---|---|---|---|---|---|---|---|---|
totalnoofcalls | TotalNoOfCalls | total number of calls received | Not bound | Number | totalnoofcalls | numeric | — | |
month | Month | The month the call was received | monthderivedmonth_from_year_month_pair(year) | Number | month | numeric | — | |
avgspeedofanswer | AvgSpeedOfAnswer | The average amount of time a customer waits in the queue until the call is answered. | Not bound | Text | avgspeedofanswer | text | — | |
metric | Metric | The subject of the call | Not bound | Text | metric | text | — | |
year | Year | The year the call was received | Not bound | Number | year | numeric | — | |
callpctansweredw | CallPctAnsweredWi30Secs | Ability to answer 80% of calls within 30 seconds of less as customer waits on the line. | Not bound | Number | callpctansweredw | numeric | — |
Download
This file was produced on Aug 30, 2026, 10:02 PM.
Refresh this dataset
Source and attribution
Where this data comes from, which version we hold, and what we changed.
- Source
- https://data.cityofnewyork.us/d/wymh-dvmd
- Version
- Content hash:
df9fab80bc7a34470b8b1f53755726afd74cb8c3045f1da6978b1e44ea5b8552 - What we changed
- We did not change the data. We stored it as published.
- Publisher
- codenownyc
- We retrieved it
- Jan 13, 2026, 1:05 PM
Update history
| Started | Kind | Result | Rows written | Produced by |
|---|---|---|---|---|
| Aug 30, 2026, 2:15 AM | full_replace | success | 336 | codenow-nycmesh-container-oci.jfrog.io/codenow/citytap-pull:0.1.73 |